Our Commitment to You

At NeerajPharma, we strive to ensure that every consultation and service meets our high standards. However, we understand that circumstances may change.

1. Medicines and Physical Goods

If you have purchased medicines or medical equipment through our partners, returns are accepted within 7 days of delivery only if the items are:

• Damaged during transit
• Expired at the time of delivery
• Incorrectly shipped (wrong item)

2. Consultation Services

For digital services like video consultations, if the service was not rendered due to technical issues on our end, you are eligible for a rescheduling or a return of credits.

Our refund process is designed to be transparent and user-friendly.

1. Cancellation Terms

You can cancel your appointment up to 24 hours before the scheduled time for a full refund. Cancellations made within 24 hours of the appointment will incur a 20% processing fee.

2. Refund Timeline

Approved refunds are processed within 5-7 business days. The amount will be credited back to the original payment method (Credit/Debit Card, UPI, or Net Banking).

3. Non-Refundable Items

Consultations that have already taken place are generally non-refundable unless there was a significant service failure.

Your privacy is our top priority. We employ state-of-the-art security measures to protect your medical and personal data.

1. Data Collection

We collect only the necessary information to provide you with healthcare services, including your medical history, contact details, and payment information.

2. Encryption

All data is end-to-end encrypted and stored on secure servers compliant with global health standards like HIPAA and GDPR.

3. Data Sharing

We never sell your data. Your information is only shared with authorized medical professionals involved in your care.

Please read this disclaimer carefully before using NeerajPharma.

1. Not a Replacement for Emergency Care

NeerajPharma and its AI tools are not for emergency medical situations. If you are experiencing a medical emergency, please visit the nearest hospital immediately.

2. AI Diagnosis

The AI-powered symptom checker provides information for educational and triage purposes only. It does not provide a definitive diagnosis or medical advice.

3. Professional Advice

Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.