Support Center

How Can We
Help You Today?

Email Us

NeerajPharma03@gmail.com

Average response time: 2 hours

Call Us

+91-1543558829

Mon-Sun, 24/7 Available

Our Office

IT Park, Jaipur, Rajasthan, 302022

Support Specialist

Our Support Team

Always by your side.

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Frequently Asked Questions

Quick answers to common inquiries

How do I book an appointment?

Booking a consultation is quick and easy. Follow these simple steps:

  • 1 Login to your NeerajPharma patient account.
  • 2 Click on "Book Appointment" in your dashboard sidebar.
  • 3 Browse our specialist doctors by category or name.
  • 4 Select a convenient date and time slot from the doctor's calendar.
  • 5 Confirm your details and complete the secure payment.

You'll receive a confirmation email and SMS instantly with your appointment link!

Is the AI symptom checker accurate?

Our AI diagnostic tool is built on state-of-the-art machine learning models trained on millions of anonymized medical records and peer-reviewed literature. It provides a highly reliable preliminary assessment of your symptoms.

Important Disclaimer: The AI tool is designed for educational and triage purposes only. It is not a replacement for professional medical advice, diagnosis, or treatment. Always consult with our certified doctors for a proper clinical evaluation.

What are your consultation hours?

NeerajPharma is a 24/7 digital healthcare platform. Our emergency consultations and AI tools are available around the clock, 365 days a year.

For specialist consultations, our doctors typically offer slots between 8:00 AM and 10:00 PM IST. You can view specific availability for any specialist directly on their profile page before booking.

Our Policies

Transparent and fair policies for our valued patients

Return Policy

Easy returns for damaged or expired medical products. We ensure you get exactly what you need for your health.

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Refund Policy

100% refund for cancellations made 24 hours before appointments. Processing takes 5-7 business days.

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Privacy Policy

Your medical data is end-to-end encrypted. We comply with global health data standards (HIPAA).

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Disclaimer

AI diagnosis is for guidance only. Consult certified doctors for clinical evaluation.

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Your Feedback Matters!

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